Practice Charter


1. Patients will be treated confidentially and courteously by all members of the medical, nursing or administrative staff.

2. Patients will be treated as a partner in the care they receive with regard to: (a) their illness and its treatment, (b) possible side effects of medicine, (c) the natural pathway of their illness, (d) any preventative measures that can be taken, (e) any proposed investigations, (f) any other relevant information.

3. Patients will be invited to attend health promotion screening clinics and will be given appropriate health education.

4. Referrals to specialists will be offered when appropriate.

5. Patients will be informed of practice facilities and developments via the practice leaflet.


1. All telephone calls will be answered as swiftly as possible. When the surgery is closed patients may gain telephone access for any URGENT medical problem.

2. Appointments – face-to-face or telephone: Routine – normally can be offered within 24 hours. When in the surgery, if there is any delay greater than 30 minutes, you will be informed of this and the reason why. All the doctors and nurses will endeavour to keep to the surgery times as stated.

3. Our surgery has access for the disabled.

4. Repeat prescription requests (in writing, not by telephone) will be made available within 48 working hours from when the request is received, unless the doctor responsible advises that the patient needs to be seen.


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